Sony Opens GTA 6 DualSense Pre-Orders on PlayStation Store, Then It Collapses

Sony opened pre-orders for a limited edition Grand Theft Auto 6 DualSense controller on the PlayStation Store, and the storefront buckled under the resulting traffic. Kotaku reported that the listing went live and the store immediately collapsed, with buyers stuck in queues of an hour or longer or unable to complete checkout at all.

The controller is a collaboration between Sony and Rockstar, a limited edition DualSense built around Grand Theft Auto 6 branding. Polygon confirms the pre-order window is open and directs readers to how to buy the item, along with price and release date information. First-party hardware with a licensed game brand is a familiar arrangement for a major release, with the platform holder and the publisher selling a collector-facing accessory ahead of the game itself. The listing is the only route to the product identified in the coverage, and it runs through Sony's own storefront rather than a third-party retailer.

The new development is the live pre-order itself. Neither source states what the controller costs, when it releases, or how many units Sony has made available. The documented failure is specific: waits of an hour or more, and checkouts that did not go through for some buyers.

Kotaku's account places the launch among storefronts overwhelmed by simultaneous demand. The failure it describes is a sale taking more concurrent buyers than the store could process at once. The buyers in Kotaku's account reached the sale rather than a missing listing, and their problem was the wait and the stalled transaction. The report does not mention a fix, a rescheduled window, or a message sent to buyers who could not complete an order.

Neither Sony nor Rockstar has commented in the coverage reviewed. There is no company statement on how many controllers were allocated, whether the queue system will change, or when stock might return. Buyers who reached the storefront but not the payment page have no guidance in either source about whether their place in line is held or their attempt counted. No statement from either company appears in the two reports, and Polygon's pre-order listing carries no comment from Sony or Rockstar on the traffic failure.

The two accounts agree on the essentials: the controller exists, it is a limited edition DualSense tied to Grand Theft Auto 6, and pre-orders are open through Sony's storefront. They diverge in emphasis rather than in fact, with Polygon covering the availability and Kotaku covering what happened when buyers arrived. Kotaku's report carries a timestamp of 10 September 2026, the day pre-orders opened.

A resumption or restock is not stated in either source, and neither company has said the controller is sold out. Anyone trying to buy it is working from a live listing on a storefront that failed on the first day of sales. The coverage leaves two questions unanswered: whether Sony will release more units, and whether the queue that swallowed an hour of buyers' time will be addressed before a next wave of demand.